Returns & Exchanges

At CTRL Cairo, we want you to be completely satisfied with your purchase, which is why we offer a flexible 14-day return and exchange policy on all eligible retail items. Please ensure that all products remain in their original packaging with all tags attached to qualify for a full refund.

1

Initiate Your Request

Log into your CTRL Cairo account or contact our customer support team via WhatsApp to provide your order number and the reason for your return.

2

Pack Your Items

Securely place the items in their original box or mailer, ensuring that all security tags are intact and the product shows no signs of wear.

3

Schedule a Pickup

Once your request is approved, our courier partner will contact you within 48 hours to collect the package from your doorstep.

4

Receive Your Refund

After our quality control team inspects the returned items, your refund will be processed via your original payment method or issued as store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing