Frequently Asked Questions
Everything you need to know about shopping with CTRL Cairo
What are your delivery timelines within Egypt?
We offer standard delivery within 2-3 business days for Cairo and Giza, and 3-5 business days for other governorates.
What is your return and exchange policy?
You can return or exchange any item within 14 days of receipt, provided it is in its original condition and packaging with all tags attached.
How can I track my order?
Once your order is shipped, you will receive an SMS and email containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept Cash on Delivery (COD), as well as secure online payments via Visa, Mastercard, and Valu installments.
Are the products on CTRL Cairo authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors.
Can I cancel my order after it has been placed?
Orders can be cancelled within 2 hours of placement by contacting our customer support team or through your account dashboard.